How do I return an item?


Refund/Return Policy: 
Please email us at  within 7 calendar days after delivery of the item(s) to receive a Return Item Approval Code.  Upon receipt of the Return Item Approval Code, please package and return your item(s) along with the Original sales receipt.
Items must meet the below conditions:
We accept returns for exchange or refund 7 calendar days after delivery of the product and ONLY with a Return Item Approval Code (see above). At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".
     Definition of new, unaltered and unused condition is:
  • -without showing signs of wear or damage in any way
  • -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • -must not be a special order or a custom order
  • -unless noted that it cannot be returned or has a different return  policy time period other than that 7 days noted in that item's  particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Service immediately at
Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
NOTE: You MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all return shipping costs.


Sassy Swan Inc
131 Tall Pines Drive
Thomasville, GA 31792