How do I return an item?

 

Refund/Return Policy: 
Please email us at customerservice@sassyswan.com  within 7 calendar days after delivery of the item(s) to receive a Return Item Approval Code.  Upon receipt of the Return Item Approval Code, please package and return your item(s) along with the Original sales receipt.
 
Items must meet the below conditions:
We accept returns for exchange or refund 7 calendar days after delivery of the product and ONLY with a Return Item Approval Code (see above). At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".
     Definition of new, unaltered and unused condition is:
  • -without showing signs of wear or damage in any way
  • -within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • -must not be a special order or a custom order
  • -unless noted that it cannot be returned or has a different return  policy time period other than that 7 days noted in that item's  particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Service immediately at customerservice@sassyswan.com.
 
Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
 
NOTE: You MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
 

Customer is responsible for all return shipping costs.

 


Sassy Swan Inc
131 Tall Pines Drive
Thomasville, GA 31792
229-221-3120